Shipping Policy

Shipping Policy

We want our shipping information to be clear before you place an order. The available shipping method and final shipping charge are shown at checkout before payment.

Order processing and delivery estimates

Orders fulfilled from our U.S. warehouse:
Handling time: 2–3 days
Transit time: 7–10 days
Estimated total time from order placement: approximately 9–13 days.

Orders fulfilled from our China warehouse:
Handling time: 1–3 days
Transit time: 7–12 days
Estimated total time from order placement: approximately 8–15 days.

The fulfillment location depends on the product and destination. Delivery times are estimates and may be affected by carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control.

Shipping destinations and charges

We ship to the destinations that are available in the country/region selector and at checkout. Shipping charges depend on the product and delivery destination. Depending on the applicable product and destination, checkout may show free shipping or a shipping charge such as $2.99 USD. The amount shown at checkout before payment is the shipping charge that applies to your order.

Returns and return shipping

For eligible non-defective returns, customers are responsible for return shipping costs. Please contact us before sending a return so we can provide return instructions. Our return window and other return conditions are described in our Refund Policy.

Questions about shipping

If you have questions about your destination, shipping charge, or an existing order, contact Suxi Living before purchase:

Email: hello@suxiliving.com
Phone: +44 7999255646
Physical address: 82A James Carter Road, Mildenhall, England IP28 7DE, United Kingdom